New Registration Suite: How to create tickets

  • Updated

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Before setting up tickets for your event, you will need to create global settings for the registrations of the event.

To create Tickets (Free/Paid), go to the Event Dashboard > Registration > Tickets > Create Tickets. 

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Fill in the following fields: 

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  • Ticket Name
  • Ticket Description
  • Ticket Type: Select the Paid or Free option
  • Price: If you chose the Paid option
  • Ticket Group: Each Ticket must be associated with a Ticket Group and cannot be associated with multiple Groups. By default, at least 1 ticket group will be created for your event as this is required.
  • Registrations Limit for Ticket: This is the maximum number of registrations for this specific ticket. If this number is higher than the Global Max Registrations number (found in Registrations > Details), the actual maximum number of registrations for the specific ticket in question will be capped at the Global Max Registrations number. 
  • Ticket Status: Open/Closed: If a ticket is marked as "Closed", it will be disabled from the Registration modal - still visible, but Attendees will be unable to select tickets/to transact for this specific ticket. 

Clicking the Advanced Settings button will bring up the following fields: 

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  • Ticket Sales Start (Date & Time): This setting will dictate when the ticket is active in the Registration modal. 
  • Ticket Sales End (Date & Time): This setting will dictate when a ticket is inactive (still visible, but Attendees will not be able to select tickets/to transact for this specific ticket from the Registration modal. 
  • Max People on Waitlist: This is the maximum number of Waitlists for this specific ticket. If this number is higher than the Global Max Waitlist number (found on Registrations > Details), the actual maximum number of Waitlists for the specific ticket in question will be capped at the Global Max Waitlist number. 

    Note: The waitlist feature does not act as a reservation system. It only allows the attendee on the waitlist to know when tickets are available via email and it does not automatically reserve a ticket for them. If and when a ticket becomes available they will then need to navigate to the event registration page in order to purchase it.

  • Private Ticket: Check this box if you want to make your ticket unlisted and only obtainable through a private link. Private tickets are great for speakers and staff — for example, you can create a private free ticket when regular tickets are paid. If your ticket is private, go back to the Tickets page, click the copy button to copy the URL of your private ticket to your clipboard and then send it to your guests directly. This will bring them to the event’s usual registration page but there will be a Private ticket visible only to them. 

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Once you're done creating the ticket, don't forget to save it. 

Can I change the ticket type of my attendees? 

In order to change the ticket type of a registrant, the organizer must offer a full refund, and ask the attendee to re-register for the event with the appropriate ticket type. 

Note: When an event is duplicated, the event's tickets will be duplicated, but they will not be associated with their prior Ticket Groups. The Organizer will need to manually affiliate each ticket with the correct Ticket Groups. 

Feel free to reach out to us at support@hopin.com in case you have questions or need assistance.

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