Test your local setup with the Hopin Pre-Event Check

  • Updated

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The Hopin Pre-Event Check is a tool to test the local setup of a device so that potential incompatibilities can be identified before an event, or diagnosed more easily during an event. This tool will test:

  • Browser compatibility
  • Speakers, microphone and camera
  • Connectivity (VPN, firewall, anti-virus)
  • Stream quality

Help is available throughout the user journey, and results can be copied for easy sharing with Customer Support.

It is available at the following URL as a dedicated page: https://hopin.com/pre-event-check. It is also available within an event section. See how to run the test using both options below.

Pre-Event Check within a section of an event

You can access the Pre-Event Check when clicking the 'Share Audio and Video' button when entering an event section such as backstage/stage, sessions, networking, and expo booths.

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Make sure to select your microphone and camera from the dropdown menus, then start the test by clicking on the 'Run Pre-Event Check' link.

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Note: In some parts of the Pre-Event Check you may need to grant your browser permissions in order for it to use your speakers, camera and microphone. 

In Chrome, click on the padlock at the left side of the address bar and make sure the camera and microphone are both allowed.

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In Firefox, click on the camera icon at the left of the address bar and make sure both camera and microphone are allowed.

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At the next screen click on the Let's go button to get started.

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The Browser test will check your browser compatibility and provide info on Browser name and version, The OS of your computer/device, and if the browser is able to share audio and video as well as perform screen shares. It will look like below.

Click Next: Speakers to proceed.

Note: You can always go back to a previous step by clicking the back arrow at the top left (or the Back button at the bottom left) as well as stop the test by clicking on the X at the top right.

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Next you'll be able to test your speakers by selecting them from the dropdown menu. Depending on how many speakers you have on your device make sure to select the one you'd like to hear audio from. Then click on Test your Speakers to complete the test. If successful you should hear some audio, if not check your speakers or computer volume, speaker connection and power or simply choose another speaker from the dropdown menu and try again.

Note: You may need to grant camera and microphone permissions to the browser to be able to select multiple speakers.

When done, click Next: Mic and camera to continue testing.

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Time to test your microphone and camera. First select your Microphone and Camera from the two drop down menus, then click Record and playback audio to hear the audio playback.

Note: You may need to grant camera and microphone permissions to the browser to be able to select your camera/s and microphone/s. Also note you need to speak or make some noise in order for the test to be able to record and playback audio. Finally, if the camera is working fine you should be able to see yourself on screen. 

When done, click Next: Connectivity to continue testing.

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The connectivity test will run automatically to check if there is anything preventing your connection from working properly with Hopin such as: VPNs, Firewalls, or anti-virus software. If all good you should see the You have full access message displayed. Otherwise disable your VPN, firewall or anti-virus temporarily and try again. If using a corporate device or network you may need the help of your IT department to allow access to Hopin. 

When done, click Next: Stream quality to continue testing.

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The next test will start automatically, it should take about 30 seconds and it may activate your camera for the purpose of testing. While the test is in progress your screen will look like below. 

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When the test is complete you will see the test results as shown below. If there are issues they will be displayed in red. In our example we have excellent results for both video and audio with a green checkmark next to them. Here you can also click on Redo test to repeat it in case of issues or on More info on stream quality for an article on recommended tech specifications to host an event on Hopin.

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Expand both results by clicking the down arrow on the left of Video and Audio to see more details. 

Below is the list of Video test results and what they mean:

  • Video Supported: Yes, means the webcam is successfully identified; No, means there is an issue with the webcam or it is not compatible
  • Quality Score: Can be poor, good, excellent depending on your device and connection
  • Maximum Supported Resolution: Can be 1280x720 (max), 720x480 (medium), 480x360 (low) it shows the max quality that can be achieved on Backstage, Sessions, and Expo Sessions
  • Supported Frame Rate: Can be 30 (max) or lower depending on your device and connection, a lower number means lower quality audio
  • Bitrate: The higher the number, the better the video quality that can be achieved on Backstage, Sessions, and Expo Sessions
  • Packet Loss: 0% is great, anything above it may indicate a poor/intermittent internet connection

Below is the list of Audio test results and what they mean:

  • Audio Supported: Yes, means the microphone is successfully identified; No, means there is an issue with the microphone or it is not compatible
  • Quality Score: Can be poor, good, excellent depending on your device and connection
  • Bitrate: The higher the number the better the audio quality (up to 196 kbps)
  • Packet Loss: 0% is great, anything above it may indicate a poor/intermittent internet connection

When done, click Next: Results to complete the Pre-Event Check.

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This is the final step, if all went well you should see similar results as shown below. Even if things didn't go quite to plan and some of the tests failed here you can click on the Copy results button and share the details with the Hopin Support Team which can first gather useful information about your local setup and second advise on what's next to solve your issues. At this stage you can click on any of the previous tests to see the results as well as Restart test if needed.

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Note: Results are copied to your device clipboard, you can then paste them in a chat, text document, or email and share with the Hopin Support Team.

If the tests don't complete or present negative results most likely you may experience issues during your event so you can click 'Restart test' to try again. If problems persist we recommend following one or more troubleshooting guides on our Knowledge Base here.

Pre-Event Check from the webpage

This is how the Pre-Event Check will look like on the dedicated webpage at https://hopin.com/pre-event-check. To get started click on the Let's go button.

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Note: In some parts of the Pre-Event Check you may need to grant your browser permissions in order for it to use your speakers, camera and microphone. 

In Chrome, click on the padlock at the left side of the address bar and make sure the camera and microphone are both allowed.

Screenshot_2021-04-17_at_10.45.03.png

In Firefox, click on the camera icon at the left of the address bar and make sure both camera and microphone are allowed.

Screenshot_2021-04-19_at_11.49.58.png

The Browser test will check your browser compatibility and provide info on Browser name and version, The OS of your computer/device, and if the browser is able to share audio and video as well as perform screen shares. It will look like below.

Click Next: Speakers to proceed.

Screenshot_2021-08-18_at_18.55.12.png

Next you'll be able to test your speakers by selecting them from the dropdown menu. Depending on how many speakers you have on your device make sure to select the one you'd like to hear audio from. Then click on Test your Speakers to complete the test. If successful you should hear some audio, if not check your speakers or computer volume, speaker connection and power or simply choose another speaker from the dropdown menu and try again. 
Note: You may need to grant camera and microphone permissions to the browser to be able to select multiple speakers.

When done, click Next: Mic and camera to continue testing.

Screenshot_2021-08-18_at_18.59.58.png Time to test your microphone and camera. First select your Microphone and Camera from the two drop down menus, then click Record and playback audio to hear the audio playback.

Note: You may need to grant camera and microphone permissions to the browser to be able to select your camera/s and microphone/s. Also note you need to speak or make some noise in order for the test to be able to record and playback audio. Finally, if the camera is working fine you should be able to see yourself on screen. 

When done, click Next: Connectivity to continue testing.

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The connectivity test will run automatically to check if there is anything preventing your connection from working properly with Hopin such as: VPNs, Firewalls, or anti-virus software. If all good you should see the You have full access message displayed. Otherwise disable your VPN, firewall or anti-virus temporarily and try again. If using a corporate device or network you may need the help of your IT department to allow access to Hopin. 

When done, click Next: Stream quality to continue testing.

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The next test will start automatically, it should take about 30 seconds and it may activate your camera for the purpose of testing. While the test is in progress your screen will look like below. 

Screenshot_2021-08-18_at_19.33.33.png

When the test is complete you will see the test results as shown below. If there are issues they will be displayed in red. In our example we have good results for video and excellent for audio with a green checkmark next to them. Here you can also click on Redo test to repeat it in case of issues or on More info on stream quality for an article on recommended tech specifications to host an event on Hopin.

Screenshot_2021-08-18_at_19.34.35.png

Expand both results by clicking the down arrow on the left of Video and Audio to see more details. 

Below is the list of Video test results and what they mean:

  • Video Supported: Yes, means the webcam is successfully identified; No, means there is an issue with the webcam or it is not compatible
  • Quality Score: Can be poor, good, excellent depending on your device and connection
  • Maximum Supported Resolution: Can be 1280x720 (max), 720x480 (medium), 480x360 (low) it shows the max quality that can be achieved on Backstage, Sessions, and Expo Sessions
  • Supported Frame Rate: Can be 30 (max) or lower depending on your device and connection, a lower number means lower quality audio
  • Bitrate: The higher the number, the better the video quality that can be achieved on Backstage, Sessions, and Expo Sessions
  • Packet Loss: 0% is great, anything above it may indicate a poor/intermittent internet connection

Below is the list of Audio test results and what they mean:

  • Audio Supported: Yes, means the microphone is successfully identified; No, means there is an issue with the microphone or it is not compatible
  • Quality Score: Can be poor, good, excellent depending on your device and connection
  • Bitrate: The higher the number the better the audio quality (up to 196 kbps)
  • Packet Loss: 0% is great, anything above it may indicate a poor/intermittent internet connection

When done, click Next: Results to complete the Pre-Event Check.

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This is the final step, if all went well you should see similar results as shown below. Even if things didn't go quite to plan and some of the tests failed here you can click on the Copy results button and share the details with the Hopin Support Team which can first gather useful information about your local setup and second advise on what's next to solve your issues. At this stage you can click on any of the previous tests to see the results as well as Restart test if needed.

Screenshot_2021-08-18_at_19.52.54.png

Note: Results are copied to your device clipboard, you can then paste them in a chat, text document, or email and share with the Hopin Support Team. 

If the tests don't complete or present negative results most likely you may experience issues during your event so you can click 'Restart test' to try again. If problems persist we recommend following one or more troubleshooting guides on our Knowledge Base here.

 

Feel free to reach out to us at support@hopin.com in case you have questions or need assistance.

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