Disabling the event-wide chat
To turn off the event chat, click the three dots at the top right corner of the page and toggle the event chat button on or off.
With this, the main event chat will be disabled but the chat in the segments of the event - sessions, stage, expo - will remain enabled.
When the chat is disabled attendees will see this image below:
If you'd like to remove the chat tab for the event, go to the event dashboard > venue > venue controls > uncheck the event box under the chat section > hit Save. This will remove the chat tab of the reception area but will not affect the sessions, booths and stage(s).
Disabling the chat area for the event segments - Stage, Sessions and Expo
Enter the specific session, expo booth or stage you'd like to disable the chat for, click the three dots at the top right corner of the page and toggle the chat button on or off. If you disabled the chat in any session, the chat area will also be disabled in all sessions across the events. The same goes for the stage and expo.
If you'd like to remove the chat tab for the whole segment, go to the event dashboard > venue > venue controls > uncheck the segment box (stage, expo or sessions, depending on the area you want) under the chat section > hit Save.
For example, if you do this for the sessions, this will disable the chat tab for all the sessions in the event.
Note: Removing the chat tab would require attendees to hard refresh for them to see the changes within the event.
Feel free to reach out to us at firstname.lastname@example.org in case you have questions or need assistance.