Free registrations rollover on Starter and Growth plans

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Whether you host events every day or every year, the Starter plan fits all styles of organizers getting started with Hopin while the Growth plan is best for organizers looking to get more advanced tools for event setup and management.

Find out more about pricing and features here.

Registrations rollover on the Starter and Growth plans

Any unused registrations that you have in your Hopin account will now accumulate and be available until they are used for your events or expire after 12 months.

Currently, on the Starter plan, free registrations are given per organizer per billing cycle. With one organizer on the monthly Starter plan, you are given 100 free registrations while on the annual Starter plan, you are given 1200 free registrations.

3 organizers on the monthly plan = 300 free registrations while 3 organizers on the annual plan = 3600 free registrations. All registrations beyond the free limit come with a $0.50 per registration fee.

On the monthly Growth plan, you are given 100 free registrations per month with 5 Organizers while on the annual Growth plan, you are given 1200 free registrations with 5 Organizers.

For any additional admins not included in the initial 5 seats, you are charged $99/organizer/month and allocated 100 free registrations OR $999/organizer/year and allocated 1200 free registrations

5 organizers on the monthly plan = 100 free registrations, 6 organizers on the monthly plan = 200 free registrations while 5 organizers on the annual plan = 1200 free registration, 6 organizers on the annual plan = 2400 free registrations. All registrations beyond the free limit come with a $2 per registration fee.

Here’s how the rollover works

Registrations that aren’t used during a billing cycle accrue into the next billing cycle. For example, let’s say you use only 80 free registrations during the monthly billing cycle (e.g., October 19 - November 19). All unused free registrations will automatically roll over to the next monthly billing cycle (e.g., November 19 - December 19). The organizer will start the new monthly cycle with 120 free registrations. These include 20 unused (rolled over registrations) plus 100 free registrations given monthly.

In case the organizer doesn’t use any registrations per monthly billing cycle, all 100 free registrations automatically add to the new 100 free registrations granted next billing month. That way the organizer will have 200 free registrations.

It works the same way on the annual Growth and Starter plans. If the organizer does not use up the 1200 free registrations in the billing year, the unused registrations automatically roll over into the next billing year.

Note: On the monthly plan, organizers can accumulate free registrations for up to 12-month billing cycles. All rolled over unused registrations expire on the first day of the 13th billing cycle. However, whenever the organizer uses free registrations, the oldest rolled overs count first.

Where are the rolled over registrations located?

Organizers can track registrations (both available and used) any time on the Billing tab of their organization.

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What happens if the number of organizers changes during the billing cycle?

The Starter and Growth plans allow you to add or remove organizers at any time.

Each new organizer on the monthly plan costs $99 per month and grants an extra 100 free registrations if added at the beginning of the billing cycle (e.g. October 19 - November 19).

On the annual plan, each new organizer costs $999 per year and grants an extra 1200 free registrations if added at the beginning of the billing cycle.

If the organizer is added or removed in the middle of the billing cycle a pro-rated amount will apply.

For example, if you're on the monthly plan and you decide you add another organizer to your team in the middle of your billing month, the fee/credit will become $49.50 and the free registrations number will be 50, which is half of the regular $99 - 100 free registrations - for the month.

Note: All free registrations accumulated before adding the new organizer will remain and will not be affected. Changes will apply only to new free registrations granted after the new organizer is added.

What happens if I cancel my subscription?

Organizers on the Starter and Growth plans can choose how long they want to keep their account on Hopin. Once the organizer cancels the subscription, all rolled over registrations will be removed along with the subscription and will not be refunded. The account will be accessible until the end of the billing period. For example, if on the annual plan the user cancels the subscription, the account will remain accessible until the end of that billing period. After that billing period, the account will be reverted to a Free account.
Note: When re-subscribing, the amount of rolled over registrations that were available prior to the account cancelation won't be re-added. Once re-subscribed the account will be treated as a new account in terms of billing and ticket registration. 

 

Feel free to reach out to us at support@hopin.com in case you have questions or need assistance.

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