I'm having Camera and/or Microphone issues on Mac

  • Updated

Attendees_etc.jpg

In Hopin, you will be prompted to select your Microphone and Camera device so that people can hear and see you at the event, but if you are unable to select your options, it is probably because you need to give browser permissions for Hopin to access your devices or you need to update your browser version.

First, please be sure that you are using Chrome (preferred) or Firefox (backup) and that it is up to date. If that doesn't work, ensure no other open programs are using your camera and microphone, and give the browser permissions to access your camera and microphone.

Close other programs that may be using your microphone and camera 

If you have any other open programs that may be using your microphone or camera e.g. Zoom, Microsoft Teams, etc, close the program. 

Allow camera and microphone in a web browser

Chrome

  • Click on the padlock icon next to the URL
  • Set Camera and Microphone to Allow
image2.png

Note: Make sure your camera and microphone are allowed for the https://hopin.com website.

You can also check to see if Hopin has access to your devices by entering the following link to your Chrome browser URL field:

chrome://settings/content/siteDetails?site=https%3A%2F%2Fapp.hopin.com%2F

Under Permissions, locate Camera and Microphone. Hopin should be one of the approved sites.

Firefox

  • Click the video icon in the URL field
  • Choose the Camera and Microphone to share
  • Hit Allow for changes to take effect
image1.png
Note: Select the 'Remember this decision' tick-box, if you want Firefox to remember your choices for next time. Do not select the 'Remember this decision' tick-box, if you have multiple cameras and microphones and want the flexibility to change this accordingly as and when required.

Third-party Extensions

Sometimes, third-party extensions can affect the experience by blocking some of the Hopin interface elements. That’s why we also recommend opening the event in Incognito mode (Command+Shift+N) on Chrome or Private tab (Command+Shift+P) on Firefox.

Check your Privacy Settings

Privacy settings on the latest versions of macOS require the following permissions to be enabled in order to get the best Speaker experience on the Hopin platform:

  • Camera
  • Microphone
  • Screen Recording

Camera

  • Open the System preferences
  • Navigate to Security & Privacy > Privacy
  • Choose Camera and allow browsers to access your camera
image3.png

Once the permissions are granted, you will be able to come on screen with Camera.

Microphone

  • Open the System preferences
  • Navigate to Security & Privacy > Privacy
  • Choose Microphone and allow browsers to access your microphone
image4.png

Once the permissions are granted, you will be able to come on screen using the Microphone.

Screen Recording

  • Open the System preferences
  • Navigate to Security & Privacy > Privacy
  • Choose Screen Recording and allow browsers to record the contents of your screen
image5.png

Once the permissions are granted, your browser will be able to choose any applications for screen sharing.

 

Feel free to reach out to us at support@hopin.com in case you have questions or need assistance.

Was this article helpful?