As you are setting up Expo booths for your event, you may be running into errors preventing you from saving them. Below are the most common errors that will prevent you from saving your hard work!
When uploading an image, either for the Logo or for the Background Image, you will need to be mindful of its size and dimensions.
- The maximum size of image and GIF files is 2MB. Files over 2MB will not save
- Try using the .png, .jpg, .jpeg or .gif file extensions
- Make sure to have important information center-aligned
Tip: Use the Image Size and Gif File Dimensions to ensure you are uploading the correct sizes.
There are character limits to the different aspects of the booths that may prevent you from saving. Be sure to follow the below guidelines when setting up your booth.
- About (Short information about the vendor): 700
- Offer (discounts/promotions): 60
- Button Action (Register Interest, Link to webpage): 50
- Expo Booth (Mini) Headline (preview): 195
- Expo Booth (Small) Headline (preview): 45
- Expo Booth (Medium) Headline (preview): 70
- Expo Booth (Large) Headline (preview): 150
Tip: For more guidelines, see the Maximum Character Limits article.
When inputting the social links for the vendor, make sure you are using the full URL without the extra www, for example: https://facebook.com/username. Also remember to add a Website link if Button Action is a Link to webpage, see Other below.
Here you are able to add an Offer. It’s optional text, not tied to anything programmatically.
However, the Button text and Button Action are not optional. Pay attention to the latter
as it can be either:
- Register interest (sends attendee emails to the vendor email on click)
- Link to website (opens any website or external resource for downloading more content from the vendor)
Note: If Button Action is set to Link to website make sure to have added a Website link accordingly, as mentioned in the URLs paragraph above.
Find out more about Expo Booths in our articles below:
- Expo Tutorial
- Expo Booth Vendor instructions
- How to invite vendors to set up and manage an Expo Booth
Feel free to reach out to us at email@example.com in case you have questions or need assistance.